Refund policy

Return and Refund Policy

This Return and Refund Policy is intended to comply with applicable consumer protection laws. Nothing in this policy is intended to limit any mandatory consumer rights provided by applicable law.

Right to Cancel

Purchases made through the HODIRO website may be cancelled in accordance with applicable consumer protection laws.

Eligible customers may request cancellation of their order within 14 days from receiving the product or from receiving the transaction details, whichever is later, subject to applicable legal requirements.

Where applicable law provides an extended cancellation period for certain eligible consumers, those rights will be respected.

How to Request a Cancellation or Return

To request a cancellation, return, or refund, please contact us using the contact details provided on our website.

Please include, where possible:

Full name
Order number
Email address used for the order
Details regarding the cancellation or return request

A reason for cancellation is not required where applicable law does not require one.

Cancellation Before Shipment

If an eligible order is cancelled before the product has been shipped, the refund will be processed in accordance with applicable law.

Refunds

For eligible cancellations that are not related to a defective or incorrect product, refunds will be processed in accordance with applicable consumer protection laws.

Where permitted by law, a cancellation fee of up to 5% of the transaction price or 100 NIS, whichever is lower, may apply.

Any refund will be issued using the original payment method whenever applicable and in accordance with applicable law.

Defective, Damaged, or Incorrect Products

If a product arrives defective, damaged, incorrect, or materially different from its description, please contact us as soon as possible.

In such cases, customers may be entitled to a full refund, replacement, or another remedy in accordance with applicable law.

To help us review the issue quickly, we may ask for photos or videos showing the problem.

Return of Products

For returns that are not related to a defect, damage, or incorrect product, the customer may be responsible for return shipping costs, subject to applicable law.

Customers should avoid using the product beyond what is reasonably necessary to inspect and evaluate it.

Nothing in this section limits any consumer rights that cannot legally be waived.